Your IT system needs to run reliably all day and every day. This is particularly the case for your infrastructure, email communications, file storage and important business applications; any deterioration or failure can have a significant impact on people both inside and outside of the business.
An engine needs the temperature, fuel, oil and water levels to be checked to ensure reliability. An IT system is no different, services, memory, disk space and the network need to be monitored; any changes outside of the expected operations envelope need to be addressed to maintain reliability and efficiency. Systems often present some form of warning before they fail, but you will only pick this up if your monitoring systems are in use and people know how to respond.
Monitoring is a "part time" activity with a high level of automation to give alerts. You do not even need to see the people who do this as practically everything can be done remotely, but you do need to know it is being done.
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